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Umngazi River Bungalows & Spa Wins Best Family Fully Inclusive in Africa Hotel Award

Cape Town – 06 December 2014  

Umngazi River Bungalows & Spa won the Global Luxury Family All-Inclusive Hotel Award at the eighth annual World Luxury Hotel Awards celebrated at The Bay in Cape Town last night. “This award recognizes the efforts of the resorts owners, management and the entire team in providing a luxurious experience and an exceptional level of service to discerning guests,” responds Graham and Michele Walker, Umngazi River Bungalow & Spa’s General Management Couple. “More than 1,000 hotels from 145 countries were nominated to participate in the 2014 World Luxury Hotel Awards and it is such an honour to receive this recognition. We certainly felt humbled by the incredible international hotels we were surrounded by last night – with the Atlantis, The Palm Dubai winning the Global Family Category – part of the Kerzner group so we really were up against serious competitors!!”

The World Luxury Hotel Awards stands testimony to dedication, enthusiasm and leadership in the high demand luxury hotel industry. The World Luxury Hotel Awards not only recognize but also aim to maintain overall service excellence by building staff moral since success is a combined effort of a hotel’s entire team. Acknowledgement of committed quality customer care is important to maintain a persistent level of service. Evidence have shown that a guest feel confident when booking a World Luxury Hotel Awards recognized hotel that have been rewarded further to unsurpassed excellence, voted for by industry experts and guests that have experienced these hotels. The criteria to be successfully nominated and included in the official World Luxury Hotel Awards voting process is overall service excellence. The World Luxury Hotel Awards are the world’s most prestigious and exclusive Awards recognizing the best facilities and service excellence the hotel industry has to offer.

Umngazi River Bungalows & Spa is nestled on The Wild Coast, 20 kilometres south of Port St Johns, Eastern Cape. This area may be one of South Africa’s most spectacular & yet least touristy region with its’ rocky coastline, indigenous forests, secluded coves and many river mouths. The thatch-roofed bungalows are situated amongst the indigenous gardens which provide the perfect setting for a totally relaxed holiday and offer an elegant, alfresco architecture which provide an open, cool and natural feel.

For further Umngazi River Bungalows & Spa information visit : www.umngazi.co.za

Notes to Editors:

Links:

2014 Winners: http://www.luxuryhotelawards.com/winners/2014-hotel-awards

About the World Luxury Hotel Awards

The World Luxury Hotel Awards stands testimony to dedication, enthusiasm and leadership in the high demand luxury hotel industry.

The World Luxury Hotel Awards recognize but also aim to maintain overall service excellence by building staff moral since success is a combined effort of a hotel’s entire team. Acknowledgement of committed quality customer care is important to maintain a persistent level of service. Evidence have shown that a guest feel confident when booking a

World Luxury Hotel Awards recognized hotel that have been rewarded further to unsurpassed excellence, voted for by industry experts & guests that have experienced these hotels.

The criteria to be successfully nominated & included in the official World Luxury Hotel Awards voting process is overall service excellence. Only hotels, lodges & resorts operating in a luxury niche market are able to participate in the World Luxury Hotel Awards. The World Luxury Hotel Awards focus only on the luxury hotel sector and do not recognize any other areas of the travel industry.

In tradition of the Golden Globes and the Academy Awards, The World Luxury Hotel Awards are the worlds most prestigious & exclusive Awards recognizing the best facilities and service excellence the hotel industry has to offer.

The World Luxury Hotel Awards celebrate ‘legends’. By association as a winner-hotel within the World Luxury Hotel Awards, becomes part of the very rare ‘legendary hotel’ association.

Interesting Facts:

  • Over 1000 hotels, lodges, resorts & private islands are nominated every year
  • In 2013 an increase of 40% was seen in countries participating in the World Luxury Hotel Awards
  • Hotels can self-nominate or can be nominated by guests, tour operators and independent travel consultants
  • to receive recognition for service excellence.
  • Nominators have the opportunity to vote on an annual basis
  • Voting criteria is purely based upon service excellence
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